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Operating Hours: Monday to Friday: 9 am - 5 pm Contact Information: Phone: 📞 01865 570148 Email: info@primecookout.com Note: If the phone lines are busy, please send us an email for a prompt response.
Operating Hours: Monday to Friday: 9 am - 5 pm Contact Information: Phone: 📞 01865 570148 Email: info@primecookout.com Note: If the phone lines are busy, please send us an email for a prompt response.

Return Policy

Marvellesures wants to ensure a fair shopping experience for all of our customers - please review our store policies carefully. By purchasing from us you argree to the terms set forth in our store policies.

If you are not satisfied with your purchase, your product might be eligible for a return.

Please note that some items may have restocking fees please read the description of the item of the prior to placing an order , And it is your responsibility for shipping costs. This includes the shipping costs incurred by Marvellesures to ship the items to you and the return shipping costs. Additionally, you are responsible for the credit card processing fees associated with the transaction.

Please note we can ONLY process returns for unused, unopened products that are still in the original manufacturer packaging with all manuals, accessories, packing slips, and packing materials.  Items must be unused, unassembled, and must be returned in the original packaging within 30 days of delivery. There are absolutely no exceptions.

Items that are NOT eligible for returns include the following:

- Used items, opened items, or items that have been removed from original packaging.

- Items that have been assembled or installed.

- Clearance, custom made, or made-to-order products.

- Items that are not returned within 30 days of receipt of delivery.

- Items that are noted "not returnable" in the item description.

- Items that you ship to us without receiving an a Return Approval.

If your item(s) are unused, unassembled, and still in original packaging and are not otherwise ineligible for a return, you can request a return by sending an email to info@Marvellesures.com.

You will receive a return email from us either approving the return or requesting more information.  Please note the following terms and procedure for approved returns:

You are responsible for shipping costs associated with the return.  Original shipping charges paid by you are also ineligible for a refund.

Once your return is approved, we will send Return Approval with shipping labels and instructions on how to ship your return. After your return is received and inspected, we will issue your refund, less shipping costs and charges associated with the return. After inspection, we will issue a refund.