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Operating Hours: Monday to Friday: 9 am - 5 pm Contact Information: Phone: 📞 01865 570148 Email: info@primecookout.com Note: If the phone lines are busy, please send us an email for a prompt response.
Operating Hours: Monday to Friday: 9 am - 5 pm Contact Information: Phone: 📞 01865 570148 Email: info@primecookout.com Note: If the phone lines are busy, please send us an email for a prompt response.

Shipping & Transit Times

All orders qualify for free curbside shipping to the contiguous United States.

We ship smaller items via USPS, UPS, or FedEx. Larger and heavier items are shipped via LTL freight.

Order Processing:

After your order is placed, you will receive an email confirmation from us. As soon as your order is placed, we begin processing the order and arranging shipping. In-stock orders typically ship within 3-5 business days after your order is placed. We do not guarantee shipping transit times.

Shipping Transit Times:

Most items take 3-5 business days to deliver after they have left the warehouse. Shipping transit times are not guaranteed - they are estimates based on our experience. Please note that Some items may be on a pre order status if thats is the case we will contact you.

We strongly advise you not to schedule contractors until your order is fully delivered and all items inspected.

Freight Shipping:

If your item is too big and/or too heavy to fight in a normal postal carrier vehicle, your product will be shipped via a freight carrier. We reserve the right to choose which freight carrier delivers your shipment.

Freight shipping is more complicated than a regular postal carrier delivery. Here are some important things to know about freight shipping:

You must be physically present to accept delivery. The freight carrier will either call to schedule a delivery appointment or notify you before delivery. Freight shipments are dropped off at your curb.The driver is NOT expected to deliver your items to your front door, garage, back yard, etc. It's a good idea to have other people there to help you move the shipment.

Extra charges may apply if redelivery needs to be arranged because nobody was at the delivery location. You must sign for the shipment upon acceptance.