Our Guarantees and Commitments
When you choose an Eno plancha, you’re investing in premium quality and durability. But what exactly does that mean for you? Here’s an overview of Eno’s exceptional guarantees, designed to ensure your satisfaction for years to come.
Lifetime Guarantee on the Enamel Plate
At Eno, we’re proud to offer a lifetime guarantee on the enamel plates of all our planchas – a testament to the unmatched quality of our products.
As the only manufacturer of gas and electric planchas with in-house enamelling expertise, we create plates that deliver unparalleled durability and performance.
Why a Lifetime Warranty?
- Made in France: Our enamel plates are crafted in Niort, France, using specialised expertise in enamelling.
- High-Quality Materials: We select premium materials for maximum strength and longevity.
- Repairability: Your enamel plate can be re-enameled in our workshops, keeping it in perfect condition for years.
Warranty Conditions:
- Applies to normal domestic use.
- Requires adherence to maintenance and storage guidelines.
- Does not cover accidental damage or general wear and tear.
10-Year Warranty on Burners and Fireplaces
For peace of mind, all burners and fireplaces in our gas and electric planchas are covered by a 10-year warranty. Designed for precise temperature control and consistent performance, these components ensure reliable, safe cooking.
Need help? Explore our video tutorials for tips on solving minor issues or maintaining your device.
10-Year Warranty on Frames
Our frames are built to last, with finishes specially designed to resist corrosion and UV rays. When properly maintained, your plancha frame will deliver years of exceptional performance. In the unlikely event of a defect, contact our After-Sales Service to arrange assistance.
2-Year Warranty on Furniture and Trolleys
Our furniture, trolleys, and other components come with a 2-year warranty, ensuring their quality and durability. Spare parts for your plancha are available for 20 years or more, making repairs and maintenance simple.
For minor damage like scratches or chips, use our touch-up brushes to restore the original appearance of your furniture or trolley.
Why Choose Eno’s Extended Warranties?
- Reliability: We select high-quality components for lasting performance.
- Rigorous Testing: Each plancha undergoes stringent tests during manufacturing, including resistance to thermal shocks, gas leak detection, and corrosion testing.
Transport and Repair Assistance
- Transport Damage: Inspect your product upon delivery. If damaged, you may refuse the goods and notify the carrier. Report the issue to our After-Sales Service within 2 days with photos.
- Out-of-Warranty Repairs: We repair all Eno products, even older models. Contact our team for assistance.
How to Activate Your Warranty
To make a warranty claim, contact our After-Sales Service via the online contact form. Proof of purchase is required for processing.
Professional Maintenance Services
Preserve the quality of your Eno appliance with professional cleaning and maintenance provided by our experts. Contact After-Sales Service to book your appointment.
The Eno Advantage
- French Craftsmanship: Exceptional quality and attention to detail.
- Unmatched Durability: Built with premium materials to last.
- Repairability: Easy and efficient repairs to extend the life of your plancha.
- Dedicated Support: A professional team ready to assist you whenever needed.
By choosing an Eno plancha, you’re opting for a product that stands for quality, durability, and peace of mind. Our guarantees reflect our unwavering commitment to your satisfaction.